For Part time and full time remote Positions . 

As a Customer Service Representative , your role will be to focus on providing the correct resolutions for both customers and the business . You will handle Customer relationships and assist with their individual service needs whilst delivering best-in-class customer service . 

Please note - This opportunity is both part time and full time and remote . 

Work tools and equipment are provided . 

Paid training and orientation also provided . 

 

Responsibilities:

Handle specific inbound/outbound calls from customers . 

Recognize individual customer service needs and resolve their inquiry .

Provide resolution at the first point of contact , avoiding transferring the call or having customers call again . 

Handle complaints and call out any issue where appropriate.

Provide excellent customer service , negotiation and interpersonal skills with the ability to recognize and support the specific needs of the most vulnerable customers . 

Maintain and update customer service related information systems to ensure that our clients hold accurate records, collect and access appropriate information relevant to type of call . 

Respond to customers through varieties of channels including telephone ( both inbound and out bound ) , internet , and written correspondence as appropriate. 

Acquire detailed knowledge of product ranges and services to provide excellent service . 

Serve customers across the product portfolio and resolve a wide range of common inquiries. 

QUALIFICATIONS . 

High School diploma. 

Experience in Customer Service 

Good/excellent computer skills .

Ability to work with MS Word , Excel and Power point .

Effective time management and self accountability .

Excellent written and verbal communication skills . 

High level of professionalism . 

We are an Equal Opportunity Employer and consider applicants for all the positions without regard to race , color , religion or belief, sex , age , national origin , citizenship status , marital status , military/veteran status ,gender identity , physical or mental disability or any other characteristics protected by applicable laws . 

Job type : employee's choice

Salary: $15.00-$25.00 (Hourly )

EXPERIENCE .

Customer Service : No Experience required we train,

Work authorization .

United States ( Required)

Work from home . 

Communication method(s) used :

phone:

Email :

Schedule :

Operating with standard business schedule.( Required ) 

Weekends (optional)

Holidays (optional)

Night shift (optional)

Overtime (optional)